Welcome to the 1Baskit FAQ section! Here, we answer the most common questions about shopping, products, and services at 1Baskit. If you don’t find what you’re looking for, feel free to contact us.

Q: What is 1Baskit?
1Baskit is Pakistan’s leading online kitchen store, offering a wide variety of cookware, kitchen accessories, and tools from trusted brands to make your cooking experience delightful.

Q: Do you have physical stores?
Currently, 1Baskit operates exclusively online to bring you the convenience of shopping from your home.

Q: What type of products does 1Baskit offer?
We offer a wide range of kitchen products, including cookware, utensils, storage solutions, baking tools, and kitchen gadgets.

Q: Are your products branded?
Yes, we offer products from top brands as well as our exclusive 1Baskit Originals collection, designed to meet high-quality standards.

Q: How can I find the right product for my needs?
Our website categories and filters make it easy to find what you’re looking for. You can also contact our customer service for personalized recommendations.

Q: How do I place an order?

• Browse our website and add items to your cart.
• Proceed to checkout, provide delivery details, and choose your payment method.
• Confirm your order, and we’ll take care of the rest!

Q: What payment methods do you accept?
We accept multiple payment options, including:

• Cash on Delivery (COD)
• Debit/Credit Cards
• Bank Transfers

Q: Can I change or cancel my order after placing it?
Yes, you can change or cancel your order before it is shipped. Please contact us as soon as possible at 0339-1227548 or info@1baskit.com.

Q: Where does 1Baskit deliver?
We deliver to all major cities and towns across Pakistan.

Q: How long does delivery take?
Delivery usually takes 3-5 business days for most locations. Delays may occur during holidays or sales events.

Q: What are the delivery charges?
Delivery charges are calculated at checkout and depend on your location and order size.

Q: Can I track my order?
Yes, once your order is shipped, we will provide a tracking number for you to monitor your package’s status.

Q: What is your return policy?
You can return products within 14 days of delivery if they are unused, in their original packaging, and meet our return criteria.

Q: How do I request a return or refund?
Contact our customer service team with your order details, and we will guide you through the return process.

Q: How long does it take to receive a refund?
Refunds are processed within 14 business days after the returned item is received and verified.

Q: How can I contact 1Baskit for support?
You can reach us through:

• Phone: 0339-1227548
• Email: info@1baskit.com
• Live Chat: Available on our website during business hours.

Q: What are your customer service hours?
Our support team is available from 9:00 AM to 7:00 PM, Monday to Saturday.

Q: How can I stay updated on 1Baskit offers?
Follow us on social media and subscribe to our newsletter to stay informed about sales, promotions, and exclusive discounts.

Q: Do you offer bulk discounts?
Yes, we offer special discounts for bulk purchases. Contact us for more details.

Q: Is shopping on 1Baskit safe?
Absolutely! We use secure payment gateways and encryption technology to protect your information.

Q: How do you handle my personal information?
Your data is stored securely and only used for processing orders and improving your shopping experience. We never share your information without consent.